Wrap Warranty
WHAT'S COVERED:
Manufacturing Defects: Any visual defect in the product or adhesive that renders it unsuitable for its intended use.
WARRANTY TERMS:
- Duration: The warranty period for manufacturing and packaging defects up to 24 months, starting from the date of manufacture and stored in a controlled room temperature environment. Not in a garage. With a humidity rating of 50-55%
- Coverage:
- We will replace the defective product, at our discretion, upon verification of the defect.
- This warranty does not cover defects caused by improper application, misuse, or failure to follow our installation guidelines.
- Customer Responsibilities:
- It is the customer's responsibility to inspect the product upon receipt and before installation.
- If a defect is identified, the customer must discontinue use immediately and notify us promptly.
- Exclusions:
- Damage resulting from accidents, collisions, or improper handling after installation is not covered.
- Labor costs associated with the application, removal, or reinstallation of the product are not covered.
- Any damage to clear coat, paint, or other surfaces during installation or removal is not covered.
- Claims Process:
- To make a warranty claim, customers must provide proof of purchase and details of the defect.
- Claims will be assessed and processed within a reasonable timeframe.
- If a product is lost, damaged or stolen during the shipping process by UPS, an investigation claim will have to open and can take up to 14 business days for a resolution before any refunds or returns occur.